Cake Disaster

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Permalink Reply by Sweet Tooth Fashionista on August 24, 2010 at 6:02pm

Hi Gina,
I think you should have a clause for cakes that require delicate care or assembly. Perhaps your company insists on delivery for these types of cakes. I have seen cake companies insist on this.

If the client says no to this, then you may want to have this written into an agreement, and have them sign off on it.

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Permalink Reply by Gina on August 24, 2010 at 6:06pm

Thanks you for the reply, I think I will have to incoporate this in the future.

Sweet Tooth Fashionista said:

Hi Gina,
I think you should have a clause for cakes that require delicate care or assembly. Perhaps your company insists on delivery for these types of cakes. I have seen cake companies insist on this.

If the client says no to this, then you may want to have this written into an agreement, and have them sign off on it.

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Permalink Reply by Karen Marie on August 25, 2010 at 12:32am

I agree with Fashionista....let them know that if they pick it up themselves you cannot guarantee the cake once it leaves your establishment....in writing......and give them instructions on how to transport properly like placing the cake on the floor board and not the back seat....if they want you to fix it then you should charge them an hourly fee...all this should be in the contract if possible.....

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Permalink Reply by Gina on August 25, 2010 at 8:39am

Thanks Karen, you have been very helpful.

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Permalink Reply by Kay Ehm on June 4, 2015 at 1:50pm

Agreed. Some cakes I will allow customers to take, but anything requiring cake supports and/or assembly, I do myself. I have a reputation to uphold and it's important that the finished product is consistently perfect. My customers pay for this quality and this clause is clear from the get-go so they know what they're getting into.

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