Issues with a client
Replies to This Discussion
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Permalink Reply by Sandra Smiley on
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Oh, Darlene, this just makes me sick. I respectfully disagree with your Pastor. Since you did nothing wrong in the first place, you had to do nothing to be "the right thing". I can just hear the creep gloating....glad you made her come to the law office for her refund.
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Permalink Reply by Goreti on
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Yes Sandra, I think that is why it bugs me....the thought that she is gloating She really did not deserve it especially because of the way she went about it. I don't understand why people have to be so nasty. To me, that is when I don't want to do anything for them. Sometimes the ones that have a point are so nice about the whole thing that I will bend over backwards to help them.
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100% agreed, Goreti! And it is easy to tell the difference!
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Permalink Reply by Darlene McInnis on
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New detail, my son went on FB and found her page. There are pics from the party. Apparently they had it at a local park, outdoors. No telling how long this cake sat in the sun. We are in South Mississippi on the Gulf Coast. With a good breeze, temps during the day can reach 100 with horrible, horrible humidity. Walk outside and you start to sweat. I told her when she picked up the cake not to put it in the fridge or leave it in the heat, fondant sweats in the fridge and will melt in the heat, especially as hot as it gets here. And since it was marshmallow fondant......we you know what happens. I feel like I have been scammed. I know that cake was left outside in the heat and started melting and it wouldn't take long for it to get an off taste either. I have a lady picking up a cake this evening and I have a slice of it waiting on her to taste test. That way she knows exactly what she is getting and if any remarks are made, I can say well you tasted it and liked it when you picked up the cake what happened.
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Permalink Reply by June Kowalczyk on
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Holy Smoke.....why am I not surprised!!!! This is why it's good to wait before you jump on a decision. Yes Darlene, I do believe you got "scammed"!!! Most likely the cake sat for some time....the look would have changed...melted, drooping. And don't even get me started on the bacteria!!!!
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Permalink Reply by Katy Nott on
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I don't know what to say to you Darlene, other than, you have been had.
If we are to be completely (and unreasonably) generous to this 'lady' complete ignorance about food health and safety could have started this off. But you warned her and of course, she knew better, and ignored you, clearly.
Big lesson learned here Darlene. Harsh, but you will never make that mistake again.
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Darlene, just chalk it up to experience and put it behind you. Some people are just not nice! Whatever you do, do not let this experience prevent you pursuing your dream. You are a fine cake designer and deserve to enjoy your business. And remember.....we've always got your back!
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So glad I found this site!! You guys are amazing!! Thanks for all the kind words.
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Glad to help Darlene. It's so crummy when you've been taken for a ride. It's happened to all of us, and not necessarily in the cake field. But, these situations make us stronger, resilient, if we let them. Best thing is to not let this define you, and cake on just like it never happened. Don't give her the power to steal your joy...
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Now, THAT was what I was trying to say.....what June said!!
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Permalink Reply by Jim Ford on
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Hello, I also run a cake business, mostly custom 3D cakes...At this point I would just give the refund and chalk one up to a lesson learned, people who want to take advantage of you will. I pick and choose my client very well and fortunately I haven't run into problems. But to save me grief I would give the refund with a smile and apology...all part of doing business. Don't beat yourself up about it! PS. Don't know the size of your cake, but it seems to me you way undercharged for a 3 tier and 24 cupcakes.
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