Oh, Darlene, sweetie, I am so sorry you are having to deal with this you-owe-me...I-am-intitled, cheapskate! She just doesn't want to pay for the cake! Freezing does not hurt cake, in fact, I like to freeze mine for a few days just for the added moisture. She is really showing her ignorance using a gum paste figure as an example for starting the cake early - idiot.
Personally, I think you should put your page back up and block her and her dear friends from your site. You might also want to "thoughtfully" (unlike me!) reply to her unfair accusations, but DO NOT refund a penny! I don't sell cakes, but have heard from lots of bakers who have had the exact same experience. The customer wants to show off the beautiful custom cake, but doesn't want to pay for it. I would also report her to the police for the ugly threats.........just in case.
Oh goodness Darlene what a nightmare of a customer. So sorry you have had to deal with this "little darling" First thing I would do is bring my facebook back up. Don't let them win that round. You can change your settings that will limit what people can post to your page. Any nasty comment, delete & block the person. I would also look into liability insurance for your cake business. From what I understand, it is not expensive and will give you piece of mind. Take a good look at your pricing structure, figure out all the costs involved, boards, eggs, flour, extracts, sugar, oil, utilities, your time (shopping, cleaning, baking & decorating) then charge accordingly. Once you start charging what you are actually worth, it will weed out some of these customers. Although I don't sell my cakes, I have read enough in blogs & cake sites from those that do, this is exactly what they all say. Best of luck to you.
Darlene, I'm sorry you had such a bad experience with "the customer from HELL". There's always a few out there that want something for nothing or at least a lower price. Unfortunately there are also those that like to play the "race card" in our world today, they enjoy making it
an issue where there is none. She showed her true self by doing so. You have received some good advice here and I don't have anything new to add, just don't let it get you down, you do beautiful work.
Ladies, thank you all so much for your kinds words and great advice. I don't know about my Facebook page, everyone says put it back up, but I'm still stinging from all this and am not ready to deal with it yet. I have some orders that I am obligated to fill, although at this point if I could, I would probably cancel them. I have gotten advice from an attorney and from my Pastor. They both say give her a refund and be done with it. Although my attorney says to have her sign a statement saying she will take everything down and if she doesn't do it, then I have legal recourse against her. Not that it would do any good, she's that type of person. Does anyone have a contract form that they would be willing to share? I'm sharing a pick of the cake.
I'm inclined to agree with June about the refund. I worked in a call center for inbound calls and had to deal with a number of customers like this. What I found is that if you give in and refund without merit it just creates problems. Not only will this person do it over & over again because she got away with it but she will definitely tell others who will do the same. I know that you just want this to all go away and I can certainly understand that. In the end, you need to do what you think is right.
Darlene, your Minion cake is adorable! If it were wet, it would be sagging and I do not see that happening. I agree with June and Goreti 100% regarding a refund. This cake was worth more than she paid in the first place. Had there truly been a problem with the cake, I feel sure she would have brought it back so you could see the problem. Instead, she enjoyed the bragging rights of a lovely, custom cake and, more than likely, every crumb was eaten. You have already given her more value than she purchased!
I know you are hurt. Just reading this makes me feel violated, so I can only imagine how you feel. It is sickening for her to pull the "race" card just because she is a scam artist. She is the racist and probably pulls this on people all the time. The sad part is that we let people like her get away with it. It must stop! She is not worthy to take away your dream. Give yourself time, but do not let this nasty, despicable individual deprive you of your business.
Darlene, I'm a bit late to the party here and you have already had good advice. However, I do want to add my ten pennyworth to this. I agree with all that has been said. Your cake is good, your client is a bitch (excuse my french!). I can already see the type of person she is in my mind's eye. DO NOT refund her anything - firstly you way undercharged, secondly refunding is an admission of guilt. You are guilty of nothing. If she is playing the race card, then seems to me you actually have a case against her for racial discrimination - she is accusing you of acting badly against her because you are white. This race nonsense has to work both ways (except of course we know it doesn't!). Personally, I'd like to slap her for you. Head up girl and carry on.
Sad to say, I caved and gave her a refund. My Pastor says that I'll be rewarded for doing what is right. Somehow I just don't feel like it was the right thing to do. HOWEVER, she did sign a statement and it was notarized, so now I have legal recourse if necessary. I work in the legal field (along with doing cakes on the side) and made her come to my office to get her dirty money. One of my co-workers handled everything for me (she gets cake discounts LOL), so she knows I wasn't joking about legal action. What she doesn't know is that I've been in the legal profession for over 30 years and know quite a few lawyers and all of the judges in this county, so I think I'm one up on her. Anyway, hard lesson learned, hopefully it won't happen again. thank you all for your support!!
Sad indeed, but I understand that you just want it done with and move on. I hope you made the payment ex gratia, with no admission of guilt.